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Once an order has been Checked and agreed in writing letter fax email by the customer,is it CONFIRMED. Once an order is CONFIRMED the customer is obliged to accept delivery
pay the agreed price and adhere to the payment terms of the order. Title of the goods remains with Surgismith. until payment is made in full.
All orders below Euro 1,000 plus VAT will require 100% payment with the order confirmation before production begins.
Trade credit terms are available by separate negotiation. On orders over Euro 1,000 Surgismith. will accept a non-refundable deposit of 50% with an order confirmation before production begins. The remaining 50% balance is to be paid and cleared before despatch. Whilst every effort will be made to deliver orders to the 5 to 6 week target, this is a target and due to seasonal trends this can be extended at anytime even after an order has been confirmed, The target is not guaranteed and not contractual.
If Surgismith. has failed to comply with the confirmed customer order instructions or the product is faulty we will happily exchange the product. Notification of an issue/fault with an order must be made by phone/email/fax/letter to Surgismith. within 48 hours of delivery. The goods must be retained in unused condition and the cost of any loss or damage will be borne by the customer.
Through confirmation of this order you agree you have full permission for the use of any logos and accept full responsibility for any subsequent actions taken by parties associated with said logos. For avoidance of doubt, these conditions will be governed by Pakistan Law.